1. Applicability of this general terms and conditions

The following general terms and conditions ( hereinafter, GTC) apply to all orders placed via the website and Facebook. The current GTC published in the web valid at the time of the order shall apply. Note that the GTC can change from time to time, so we encourage you to check those periodically.

The seller and contracting partner for all orders placed through the website is


Narcís Dance Free

C/ Major, 28

Montcada i Reixac

08110 Barcelona 



VAT ID: ES53034998B

Director: Narcís Subatella



2. Prices and product availability

Our prices include the statutory value-added tax applicable and in force at the time of the order. 

Please note that in certain cases, we can only offer some products for a limited period. Moreover, all offers are subject to availability. The availability of a product depends on the customer's requirements (size, colour, etc.) and is indicated for the respective product.  Since most of the products are handmade, delivery delays for some sizes and colours may occur. If this is the case, you will be promptly informed.

If we are unable to supply an item, we will have to cancel the order. We will notify you this circumstance by e-mail.

Errors and omissions in the prices and other conditions may occur.  Offers are made while stock last, and therefore they are subject to availability.


International Duties and Taxes (non European Union)

International orders are shipped duties and taxes unpaid. Customs and import duties, fees, and taxes are the customer's responsibility.


Payment terms


2.1         Accepted payment methods

The ordered products may be paid for by means of one of the following payment methods:

  • PayPal
  • Credit Card
  • Bank transfer

Narcis Dance Free reserves the right to exclude certain payment methods in specific cases. Notwithstanding the selected payment method, you will receive an invoice by e-mail.


2.2         PayPal

The payment can be made with the online payment service PayPal. For payments with PayPal, the buyer merely needs to have a PayPal account. To open an account, the buyer merely needs to enter his financial details once. For every further payment, he merely needs to log in to his PayPal account. Payments are always free of charge for buyers and are collected from the credit on the PayPal account, by direct debit or through the credit card specified in the account.


2.3         Credit card 

In the case of payment by credit card, the amount will be charged upon dispatch of the goods. We accept Visa, MasterCard and American Express credit cards.


2.4         Bank transfer 

You can order payment to the following bank account  

ES08 2100 0293 2802 0045 9646


3. Terms of delivery

Ordered goods will be delivered within 30 calendar days; however, often times the delivery occurs much earlier.

The delivery will be made to the delivery address specified by the customer. You will be informed by e-mail about the dispatch. The shipment will be handled by courier services. The risk of loss of the goods passes to the customer as soon as the goods are handed over to him or if he is in default of acceptance when the goods have been already placed at the disposal of the customer.

According to the law risk of loss passes to  buyers who are businesses when the goods are handed to the carrier. So, Narcis Dance Free is not responsible for items damaged, lost or stolen during the shipping and delivery process.


4. Acceptance of the goods and warranty rights

To deliver your order, we make use of courier services. In the event of delivery of damaged goods, please proceed as follows: if possible, report the damage goods immediately to the courier service employee and document the degree and scope of the damage. This does not limit your warranty rights.

You may refuse the acceptance of damaged goods immediately or send these goods back to us later, if the goods are defective or non-conform. Please feel free to contact us if you have any further questions.


5. Retention of title

All goods delivered by us remain our property until full payment is made. To assert our lien, we may demand the immediate delivery of the goods subject to lien excluding any right of retention, unless any counterclaim by the customer are undisputed or have been legally determined.


6. Consumer Warranties

If the goods are damaged or have other defects or are non-conform (e.g. the wrong items have been shipped) you are entitled to statutory warranty rights. The statutory warranty period is 24 months, starting from the day on which the goods are handed over to you. You should send a photo of the product upon request.

For businesses: the statutory warranty period is 12 months, starting from the day on which the goods are handed over to you.

This shorter period of limitation shall not apply in the case of fraud or bad intention, if the items guaranteed by us are not as described, in cases of threat to life, physical integrity or health for which we are responsible and for any damage caused by us by gross negligence or intent. In such cases, the statutes of limitation shall apply exclusively.


7. Liability

7.1 Narcis Dance Free shall be fully liable for any damage to the life, physical integrity or health resulting from a breach of obligations on the part of Narcis Dance Free or a legal representative or officer of Narcis Dance Free as well as for any physical damage caused by the absence of properties of the goods guaranteed by Narcis Dance Free.  We shall not be responsible if the goods are used in a wrong manner or if they are maintained without observing the maintenance instructions below.

7.2 Narcis Dance Free shall be fully liable for any damage caused by Narcis Dance Free or by a legal representative or officer of Narcis Dance Free by intent or gross negligence.

7.3 In the event of a breach of material contractual obligations by slight negligence, the liability of Narcis Dance Free shall be limited to a limited amount according to the foreseeable damage typical for the contract, except in the cases specified in paragraphs 1 and 5. Material contractual obligations are in general those obligations whose fulfilment is essential to the proper performance of the contract and on whose fulfilment a party may always rely.

7.4 Every further liability for damages is excluded, including but not limited to strict liability.

7.5 This is without prejudice to the legislation on product liability.


8. Conditions of use and maintenance of the goods

We shall not be responsible if the goods are used in a wrong manner or if they are maintained without observing the following maintenance instructions:

8.1 The goods have been designed to be used without socks, stockings or other items that may cover the feet. Feet should be cared after properly and kept hygienic and with short nails.

8.2 Cleaning recommendations: the goods should be hand washed once a week (or more often if used intensively) preferably in cold water; machine washing is also possible, maximum 30º; no drying, no softener.

8.3. Once washed, the goods should be air dried before they are used again.

8.4 After using them, the goods should also be air dried to prevent bad odours.


9. Miscellaneous

If any of the above mentioned provisions is invalid or legally inapplicable, the rest of provisions shall not be affected.


9.1 Shipping costs

Please refer to our table of shipping zones for information on the shipping prices and delivery times. The table is on the page "Shipping and Returns", placed on the footer of the website in the legal information part. 

The prices quoted on the product pages include the applicable value-added tax and other price elements. The majority of our orders will be processed within 3-5 business days after the order has been placed. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. Delivery times are based on orders placed between Monday-Friday.


10. Entering into a contract

Orders can only be accepted from customers aged 18 and beyond.

You are accepting our offer and entering into a purchase contract when you submit your order by clicking the "Checkout Now", "I confirm my order", "Pay" or similar button. When we receive your order, you will receive an e-mail that confirms our receipt of your order and lists its details ("confirmation").

When you have found the product you are looking for, you can place it into the basket by clicking the "Add to Basket" button without any obligation. You can at any time view the content of the basket without any obligation by clicking the basket: you can at any time change the number of products or remove them from the basket. To purchase the products in the basket, click "Order and Pay " or similar. You will be asked to enter your personal data, select a payment method, and state that you agree to be bound by these General Terms and Conditions. You can cancel the order process at any time or complete it by clicking the "Order and Pay" button or similar. You may correct and/or modify your details in the order process at any time.

You will be informed by e-mail about the dispatch of the ordered goods as soon as we hand over the goods to the shipping company ("dispatch confirmation").

For technical reasons, we cannot accept any orders placed by fax or, letter. If orders are placed by e-mail, we reserve the right to accept the order or not.


11. Information on your right of withdrawal (consumers)


11.1 Mandatory right of withdrawal:


Customers who are consumers in the terms of the applicable law have the right of withdrawal. In any case, costumers will have to pay the shipping costs of the returned or exchanged products.




Right of withdrawal

You may withdraw from this contract within 14 calendar days without indicating a reason. The withdrawal term is 14 days from the date on which you (not the courier) are delivered the goods.

In order for you to exercise your right of cancellation, you need to send to us at:


Narcís Dance Free

C/ Major, 28

Montcada i Reixac

08110 Barcelona 



An explicit notification by letter or e-mail of your will to withdraw from this contract. To this purpose, you may want to use the withdrawal form attached, although the use of this form is not mandatory.

The right of withdrawal shall be considered to have been exercised within the withdrawal term if you have sent the notification regarding the exercise of the right of withdrawal prior to the expiry of the above mentioned withdrawal term.




In the case you withdraw from this contract, we shall refund all payments received from you other than the shipping costs, without delay, within 14 days from the date on which we receive the notification of your will to withdraw from this contract. For the refund we will use the same payment method that you used to pay the goods, unless expressly agreed otherwise with you; this refund will not encompass any fees.

We may wait to refund until we are delivered back the goods back or until you provide evidence that you have sent the goods back.

You shall send back or hand over the goods to us without delay, at the latest within 14 days of the date on which you informed us of the withdrawal of this contract to:


Narcís Dance Free

C/ Major, 28

Montcada i Reixac

08110 Barcelona 



The period will be considered complied with if you dispatch goods prior to the expiry of the period of 14 days.

You shall compensate any decrease in value of the goods only if this decrease in value is caused by an excessive handling of the goods, which is not necessary for checking their quality, properties and functionality.


Pursuant to the law the right of withdrawal does not apply to contracts for the supply of goods that are not ready-made and which production involves an individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer, unless the parties agree otherwise.

Withdrawal form

If you wish to withdraw from the contract, please complete the form below and return it to:


Narcís Dance Free

C/ Major, 28

Montcada i Reixac

08110 Barcelona 





I/We (*) hereby withdraw from the contract of purchase of the following goods (*)/the performance of the following service (*).


Ordered on (*)/received on (*)


Name of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only in the case of paper notification)




(*) Complete or delete as appropriate

11.2 Additional information on how a withdrawal might be processed:

If you decide to withdraw from the contract, you can use the return information enclosed with your parcel. If you cannot find the return information, you can request it from our customer service.

Please do not send ordered goods back to us on a freight collect basis or without informing us.

If you have any questions or concerns, please contact our customer service at:


Please note the following additional information:

Following a withdrawal, it might be technically impossible to refund payments received from you via the same payment method in some cases. In this case, we will agree the refund with you via another common payment method. Whatever the case may be, you will not incur any further costs.


12. Further important information on correction possibilities; filing of the contract text; contract language.

This contract is drafted and executed in English. The contract text will not be filed by us and cannot be accessed after the completion of the order process. However, you can print out your order immediately after submitting the order.  Please do carefully review your order before clicking. Before submitting your order, i.e. before clicking the "Order and Pay" button or similar, you will have the opportunity to review the order and correct any errors.


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